1

Executive
Summary

BrightWorks Technologies is pleased to present this Managed IT Services Proposal. Our goal is to deliver robust, secure, and scalable technology solutions that empower your business to operate efficiently, reduce risk, and focus on core growth initiatives. With over 20 years of industry experience and a proven track record in cybersecurity and IT strategy, we are confident in our ability to meet your organization’s unique needs.

2

About
US

BrightWorks Technologies is a leading IT consulting and managed services provider, serving Camden, Columbia, and Sumter areas.

We are passionate
at what we do

We’re a vibrant, switched-on small (boutique as some like to call it) team located in Columbia, SC.  We love giving world-class, friendly IT Support.

We’ve been around since 2015 and have extensive experience in installing, configuring, and maintaining IT Infrastructure for Small and Medium businesses. We are able to understand our clients’ needs and plan and implement solutions that work for your business, both in the short term and long term.

As we are also a small business, we are able to offer you a much more personalized service when you are dealing with us.

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EmptyHelpdesk

Our Work

Approximately 80% of our work is performed offsite via the use of various remote management tools and access methods. This allows us to be able to respond very quickly to fix a problem you or your staff may have.

However, enough about us, this is all about you. You are another small business owner, running a successful business and wanting the best out of your IT Environment. You’re wanting predictable costs, reliable infrastructure, friendly support, regular reporting and overall peace of mind.

We look forward to working with you!

Our core services

bulb-nobg Managed IT Services
Network Analysis & Design
Backup & Disaster Recovery
Cybersecurity
Cloud Infrastructure
IT Consulting & Strategic Planning
Remote Monitoring & Management
Help Desk Support
Server & Endpoint Management
Business Continuity & Compliance
3

Proposal
Summary

BrightWorks Technologies will provide comprehensive managed IT services to RetireEase, ensuring secure, reliable, and high-performing technology infrastructure. This partnership will allow RetireEase to focus on business objectives while we proactively manage, monitor, and optimize your IT environment.

Our goals

Our goal is to do everything we can to ensure that you receive reliable, cost-effective, fast, and, most of all, WORRY-FREE IT Support so that you can focus on what you do best.

Goals

Strengthen security and compliance
Improve system reliability and uptime
Streamline IT operations
Support digital transformation and scalability
Provide expert guidance and rapid support

4

Statement
of work

BrightWorks Technologies will deliver a comprehensive suite of managed IT services designed to ensure the security, reliability, and scalability of your organization’s technology environment. Our approach is proactive and client-centric, combining continuous monitoring, expert support, and strategic consulting to minimize downtime, optimize performance, and safeguard critical business data.

By partnering with us, your organization will benefit from a single point of accountability for all IT operations, access to cutting-edge solutions, and the assurance that your infrastructure is aligned with industry best practices and compliance standards.

Scope of Services

  • 24/7 Remote Monitoring & Management of all endpoints and servers (as applicable)
  • Proactive maintenance, updates, and patch management (as applicable)
  • Network analysis, optimization, and documentation (as applicable)
  • Data backup and disaster recovery planning/testing (as applicable)
  • Cybersecurity monitoring, threat prevention, and incident response (as applicable)
  • Help desk support (email and phone)
  • Cloud infrastructure management (as applicable)

Deliverables

  • Monthly system health reports
  • Security incident summaries
  • Quarterly IT strategy sessions (with optional vCIO package)
  • Documentation of network and infrastructure
5

Your

Investment

#20260121-131035575

Issued January 21, 2026
Expires February 27, 2026
Prepared for
Steve Parrott

The following project estimate provides a clear and transparent breakdown of the monthly investment required for BrightWorks Technologies’ managed IT services. Our flat-rate pricing model ensures there are no hidden costs, enabling you to budget confidently while receiving comprehensive support. Each service component listed below is designed to deliver maximum value and align with your organization’s technology needs, including proactive management, cybersecurity, backup and recovery, and help desk support.

Custom packages and additional services are available upon request to ensure a tailored solution that fits your business objectives and growth plans.

Products & Services Billing Frequency Quantity Unit price Price
Business Managed Network Service - Compliance
Regulatory Compliant Firewall, Security-Enhanced Managed WiFi, Network Detection & Response, Network Switch (x1), Wireless Access Point (up to 2), Uninterruptible Power Supply, Network Rack 		Monthly 1
$145.00 / month
$0.00 / month after 100% discount
Business Managed IT Service - Enhanced
Next-Gen Antivirus & Ransomware Protection, System Updates & Patch Management, Advanced Remote Monitoring & Management, Vulnerability Management, Local & Cloud Backup and Recovery, Network Monitoring, Email Security Protection & Backup (Google Workspace or Microsoft 365 Required), Remote Help Desk Support, Onsite Support (According to SLA), Managed Threat Detection & Response (SIEM & SOC), Security Log Data Retention - 1Year, Threat Hunting 		Monthly 7
$135.00 / month
$850.50 / month after 10% discount
Monthly subtotal $850.50
after $239.50 discount
Total
$850.50
6

Terms

Of

Service

This agreement is designed to protect your business interests and ensure consistent, high-quality service delivery, with provisions for confidentiality, data protection, and termination rights. Upon acceptance, both parties will be bound by these terms, creating a foundation of trust and accountability throughout our partnership.

Between BrightWorks Technologies ("Provider") and RetireEase ("Client")

1. Scope of Services

Provider agrees to deliver the managed IT services described in the attached Statement of Work and "Your Investment", including but not limited to:
  • 24/7 remote monitoring & management (as applicable)
  • Proactive maintenance and updates (as applicable)
  • Network analysis and documentation (as applicable)
  • Backup and disaster recovery (as applicable)
  • Cybersecurity monitoring and response (as applicable)
  • Help desk support
  • Cloud infrastructure management (if applicable)

2. Term & Termination

  • Initial Term: 12 months beginning on the first day of the following month. Hardware-as-a-Service (HaaS) terms are 36 months with free replacement and refreshes, as needed.
  • Renewal: This Agreement will automatically renew for successive 12-month periods unless either party provides 30 days’ written notice prior to renewal.
  • Termination: Either party may terminate this Agreement with 30 days’ written notice. Early termination by Client may be subject to fees as specified in the Statement of Work and "Your Investment".

3. Payment Terms

  • Fees: Client agrees to pay Provider the monthly fee(s) specified in the Your Investment section.
  • Payment Due: Monthly payments are due on the 1st of each month with a 15-day grace period.
  • Late Payments: Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law.

4. Service Level Agreement (SLA)

  • Response Time: Provider will respond to critical service requests within 2 hours and to non-critical requests within 8 hours. Onsite support between 9AM-5PM Monday-Friday is included but may require coordination between both parties.
  • Uptime Commitment: Provider will use commercially reasonable efforts to maintain system uptime and minimize disruptions.

5. Confidentiality & Data Protection

Both parties agree to maintain the confidentiality of all proprietary or sensitive information exchanged during the term of this Agreement. Provider will follow industry best practices to protect Client data and comply with applicable privacy laws.

6. Liability Disclaimer for Unprotected Devices

BrightWorks Technologies strongly recommends that all devices connected to your network be included under our managed protection and security services. If you choose to exclude or decline coverage for any device(s), please be advised that BrightWorks Technologies cannot be held responsible for any issues, breaches, damages, losses, or disruptions that may result from or involve those unprotected devices. This includes, but is not limited to, cybersecurity incidents, data loss, unauthorized access, or network outages originating from or affecting unprotected devices.
By declining protection for specified device(s), you acknowledge and accept full responsibility for any associated risks and agree that BrightWorks Technologies is released from all liability related to those devices. Any service or remediation required for unprotected devices may be subject to additional fees and is not covered under the terms of this agreement.

7. Limitation of Liability

Except for cases of gross negligence or willful misconduct, Provider’s liability for any claim arising out of this Agreement shall not exceed the total fees paid by Client in the preceding six (6) months. Provider is not liable for indirect, incidental, or consequential damages.
7

Proposal
Acceptance

By signing below, RetireEase authorizes BrightWorks Technologies to proceed with the managed services as outlined above.

Signature

Signature
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